Frequently Asked Questions

Methi Collection is a curated online store offering handcrafted and unique products ranging from fashion accessories to home decor. We focus on quality, craftsmanship, and distinctive designs that reflect both traditional and contemporary styles.

Many of our products are handcrafted or handpicked for their unique qualities. We work with skilled artisans and designers who share our commitment to quality and craftsmanship.

We are primarily an online store, but we do have a physical location. Please contact us for store hours and location details if you'd like to visit in person.

You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. You can shop as a guest or create an account for a faster checkout experience.

We accept all major credit cards, debit cards, UPI payments, net banking, and digital wallets. We also offer Cash on Delivery (COD) for orders up to ₹5,000.

Yes, absolutely! We use secure payment gateways with SSL encryption to protect your payment information. Your financial data is never stored on our servers.

You can modify or cancel your order within 2 hours of placing it. After that, the order enters processing and cannot be changed. Please contact us immediately if you need to make changes.

Yes, we provide detailed invoices for all orders. You'll receive a digital invoice via email after your order is confirmed, and a physical copy with your shipment.

Standard shipping takes 5-7 business days within India.

Yes! We offer free standard shipping on all orders above ₹999. For orders below ₹999, standard shipping costs ₹50.

Currently, we only ship within India. We're working on expanding our shipping to international destinations and will update our customers when this becomes available.

Once your order ships, you'll receive a tracking number via email and SMS. You can track your package using this number or by logging into your account on our website.

If your package is lost during transit or arrives damaged, please contact us immediately with your order number and photos (if damaged). We'll work with the shipping company to resolve the issue and ensure you receive your order.

We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition with tags attached, and in original packaging.

To return an item, contact us via email, phone, or WhatsApp. We'll guide you through the return process and provide a return authorization if applicable.

Yes, we offer exchanges for size or color variations of the same product, subject to availability. The exchange process is similar to returns, and we'll coordinate the exchange once we receive the original item.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Yes, customized or personalized products, intimate apparel, and items that have been used or damaged cannot be returned for hygiene and quality reasons.

No, you can shop as a guest. However, creating an account allows you to track orders, save addresses, view order history, and enjoy a faster checkout experience.

Click on 'Forgot Password' on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Log into your account and go to 'My Profile'. You can update your personal information, contact details, and addresses from there.

Yes, you can save multiple addresses in your account for easy checkout. You can add, edit, or delete addresses in the 'My Addresses' section of your profile.

We provide detailed product descriptions, high-quality images, and customer reviews for each item. We also offer a return policy if the product doesn't meet your expectations.

Warranty varies by product and manufacturer. Warranty information, if applicable, is mentioned in the product description. Please contact us for specific warranty-related queries.

Our product pages include multiple high-resolution images from different angles. If you need additional photos or details, feel free to contact us.

We try to restock popular items when possible. You can sign up for restock notifications on the product page, and we'll email you when the item becomes available again.